FAQ
Answers to what people usually ask before - and after - installing a water purification system.
Yes. Every installation starts with a free site assessment - we check your water source (municipal or borewell), test TDS, and look at your space and existing plumbing before recommending a system. We don't quote a price without seeing your water first.
We install and service residential, commercial and industrial water purification systems across Patna, Bihar.
Every system we install comes with a 1 year warranty. Full terms are confirmed in writing as part of your quotation before installation.
We strongly recommend it. Filters and membranes need periodic attention to keep performing - an AMC covers scheduled filter and membrane checks, TDS testing, and sanitisation, with a defined response time if something goes wrong. See our AMC & Maintenance page for what's included.
We aim to reply to new enquiries within one business day. For existing customers with an active AMC, raise a support ticket and we'll confirm a visit based on your plan's response time.
Most residential installations are completed in a single visit once the site assessment and quotation are confirmed. Commercial and industrial installations are scheduled based on system size and site readiness, and we'll give you a specific timeline as part of your quote.
The RO membrane is the core of the system, but a sediment stage protects it from silt, a carbon stage handles chlorine and odour, and a post-filter stage balances taste and mineral content on the way out. Skipping stages shortens the membrane's life and can affect what actually comes out of the tap.
Yes - we design commercial and industrial systems sized around peak demand, not a 24-hour average, and with AMC plans that include a defined response time. See our Commercial Purification and Industrial Water Treatment pages for details.
We service and maintain existing systems under AMC, and can assess whether your current unit is still right-sized for your water and usage - or recommend an upgrade if it isn't.
Use the support request form on our Support page, or call us directly at +91 70046 64561 or +91 99395 93792.